We built Insight Dashboards at Anecdote to make it easier for teams to stay aligned and make informed decisions. It organizes feedback into clear, visual charts, so everyone can quickly understand key metrics without digging through raw data. Instead of just sharing reports, users can now present insights in a way that's simple to grasp, speeding up decision-making across teams.

<aside> 👋

Hey, I’m Mahdi, a Data Analyst at Anecdote. Today, I’m going to take you through creating Insight Dashboards within our platform. In short, these dashboards are essentially charts and summaries of segmented feedback data from across your company. For example, maybe you want to see an overview of all the feedback about pricing in one overview, with Anecdote that’s super easy.

</aside>

A 10 minute dashboard walkthrough

Today, I will show examples of 2 types of dashboards, we’ll be showing a demo account for a company called Saudia filled with simulated data.

  1. Source Based Dashboards:
    1. Google Maps (saudia)
    2. Google Play (saudia)
  2. Topic Based Dashboards:
    1. Baggaging (saudia)
    2. Churn (Shahid)
    3. Feature Requests from competitors (Shahid)
  3. Executive Dashboards: Executive Dashboard (saudia)

Google Maps (Source Based Dashboard)

Description: This report provides an in-depth analysis of Google Maps reviews for Saudia Airlines. Using advanced AI tools, the reviews were tagged with key topics, accurately classified by sentiment, and further examined alongside various meta-data such as cities and branches.

Reviews by Sentiment Over Time

The graph illustrates the trend of reviews by sentiment across different branches over time, enabling the tracking of trends in negative, neutral, and positive feedback. Any date in this plot is clickable in a way that allows you to get the reviews on that date and generate a summary for the reviews on that date.

https://lh7-rt.googleusercontent.com/docsz/AD_4nXeA2_QaL183SWERJqXx3qep0IhVDhpnYuWrACUaUC0jDB_Y-Vp0vcsQuv2bPWrft27dAiPeNZ1jfr0m6ZeUiwXXoMDjcqLEiXwPGHlCGw0X0UBSJio40v6WbMMpGM5LgOhwGaYFsCsrM_VVVvu7jXGWcFhQ?key=ZXDrJKOg4scHhmyDcIH3sg